TRADE TERMS. COMPANY INFO:
All transactions made via this website are between you, as a customer, and
Ocean Divers Aps
Peter Bangsvej 18
2000 Frederiksberg
Tel:: +45 3833 7778 (11.30 - 17.30)
E: info@oceandive.dk
CVR no. DK41517719
RIGHT OF WITHDRAWAL AND RIGHT OF RETURN:
You generally have a 30-day right of return when shopping on oceandive.dk and when you visit the store in person, and your right of withdrawal applies from the moment you have physically received the package. Your right of withdrawal must be an active choice that must be communicated to us, and you therefore cannot simply not pick up the package at the post office or the delivery point. If it is a special purchase, or an item that we have adapted especially for you, you do not have the opportunity to make use of your right of cancellation or return.
RETURN OF ITEM.
If you have regretted the purchase, you yourself pay for the return shipping to Ocean Dive. You are legally liable for the item in connection with return shipping, and everything must be sent as a registered and trackable shipment, otherwise we cannot honor your right of cancellation and return. If the package is lost during transport, you are thus the person responsible for the loss and must take any compensation action with the chosen supplier. You must pack the product properly to ensure that no damage occurs to the product during the return shipment, and you are liable for any defects and resulting damage due to improper packaging. An example of proper packaging could be to use the same materials and the same method as we sent the package to you.
If the item is unused and in the same perfect condition as when it was sent from the warehouse, you are entitled to receive your entire payment back, incl. our shipping costs. The only thing you are liable for in that case is the cost of return shipping.
IS THE ITEM USED!?
If you have used your item, you still have the right of return and cancellation, but you are liable for any deterioration that will occur to the item and therefore the price we can get for the item afterwards; the assessment of the impairment is a case-by-case situation, where we endeavor to reach a realistic price for the benefit and happiness of both parties. You are of course always allowed to try the product at home under the same conditions as in our physical store. Please be aware that original packaging is part of the overall purchase experience for many customers, so we would like to have original packaging returned in its original condition as far as possible.
You must always be able to present an original receipt for your purchase to make use of your right of cancellation and return.
Goods can be returned by freight, post or in person, as long as the transport can be tracked.
We also refer to the consumer ombudsman's website for further details and follow any decision from them in connection with disputes.
https://www.forbrugerombudsmanden.dk/hvad-gaelder/ofte-stillede-spoergsmaal/fortrydelsesret/
WARRANTY AND COMPLAINT RIGHTS:
We always follow applicable legislation in the area, which means that you have a 24-month right to complain. 6 months after the date of purchase, the responsibility for detecting a fault with the product shifts from the seller (Ocean Dive ApS) to the buyer (you), i.e. that you actually have a 6-month full warranty and then an 18-month right of complaint, where the responsibility for proving any defects in the product rests with you as the buyer.
In the case of used goods, we generally provide a 3-month warranty and then a 3-month right of complaint, unless otherwise stated on the invoice/receipt. We do not offer the right of cancellation or return for used equipment.
ORDERING GOODS:
You can order in the following ways:
1. On the website www.oceandive.dk
2. Pr. email info@oceandive.dk
3. By phone +45 38337778
4. When attending the store in person
LANGUAGE:
General terms and conditions of trade and conclusion of contracts are in Danish.
PRICES:
All prices on the website are in Danish kroner, dkk, plus 25% VAT and any other taxes. Prices are exclusive of shipping and any fees for card payment. These fees are clearly stated in connection with the transaction.
ORDER CONFIRMATION:
All orders are automatically confirmed (by e-mail), and you will receive a notification by e-mail within a maximum of 24 hours on weekdays if there are problems with delivery (back order / sold-out items). You can always follow the status of your order by following the link provided in your order confirmation or by logging into your member account. Order status is at the top left of the order page. Orders that wish to be paid via giro, e-bank or check will be valid for 10 days from the order date, after which they will be canceled automatically.
PAYMENT:
Orders can be paid for in the following ways in the store and at www.oceandive.dk
Credit card:
We accept Dankort, Visa/Dankort, Visa Electron, MasterCard, Master Card Debit,
The graphic at the top right shows which cards we accept.
Ocean Dive uses a payment gateway from QuickPay. Communication with this payment solution has been tested by pbs. All card data is sent encrypted.
If we are unable to deliver the entire order, we may reduce your payment to the new order total. However, we cannot increase the amount if you wish to add one or more product lines.
MOBILEPAY
Contact us if you want to pay with mobilepay and we will send you a request together with an invoice documenting your purchase.
PAYPAL
We accept payment over/via Paypal directly at www.oceandive.dk
Bank: Fælleskassen
Reg. no. 8411 Account number 0002045391
We do not accept payment by cheque.
Remember to state the order number/invoice number.
At no time will we deduct payment for your purchase BEFORE the item has been dispatched. That is on the same day that we deliver the goods to you, we withdraw the agreed payment for the same.
GIFT CARD
PLEASE NOTE THE FOLLOWING TERMS FOR GIFT CARDS
When you buy a gift card, a unique code is automatically generated, which you must enter in connection with the payment phase itself, after which the amount is deducted from your total purchase. Unless the price of your goods corresponds exactly to the amount on your gift card, you will either have money credited to the gift card or a balance that you must/can pay with your credit card. The system automatically calculates this.
Misuse of gift cards, lost gift cards, coverage & liability.
- If the amount on the gift card is less than/up to a total of NOK 3,000, you yourself are liable for any misuse.
- If you lose the gift card, contact us as soon as possible, as we have the information in the system and can help prevent misuse.
- If the value can exceed DKK 3,000, the provider is generally liable in the event of someone else's misuse. Only in situations mentioned in Section 62 of the Norwegian Payments Act, the user is liable for misuse.
SPECIAL RETURNS WITH GIFT CARDS
Gift cards are valid for 3 years from the date they are issued. This deadline does NOT apply if the gift card is purchased for a trip, trip, course or other event, where it is clearly stated on which day or during which period this is carried out and thereby the date of expiry of the same.
There is a general right of cancellation of 14 days on the gift card, unless the date of the event's execution occurs before the 14 days have passed.
Gift cards can be used in whole or in part in connection with purchases on the website or in the store. If the amount of the invoice exceeds the value of your gift card, you simply pay any difference via one of the other payment options. If the value of your gift card exceeds the total amount on the invoice, you have money available on the gift card for further purchases.
You can have any remaining amount on the gift card paid out in cash by contacting the store no later than 1 year from the expiry of the gift card.
READ MORE ABOUT VIRTUAL GIFT CARDS FROM THE CONSUMER OMBUDSMAN HERE
LEGAL STATEMENT
Legal statement Copyright © 2008 Ocean Dive Europe ApS and www.DykkerUdstyr.dk
Any authorized person is hereby free to view, copy, print and distribute this document subject to the following conditions:-
1. This document may be used for information purposes only.
2. The document may only be used for non-commercial purposes.
3. Any copy of this document or parts thereof must contain this copyright notice.
Note that any product, process or technology described in the document may be subject to other intellectual property rights owned by Ocean Dive Europe ApS and/or www.DykkerUdstyr.dk and not licensed hereunder.
This publication is provided "as is" without warranty of any kind, either expressed or implied, including, but not limited to, implied warranties of satisfactory quality (and/or merchantability), fitness for a particular purpose, or non- violation. We do not warrant that the Materials will be error-free, or free of viruses, defamatory, offensive or other harmful matter. You assume all costs for all necessary service, repairs or corrections.
This publication may contain technical inaccuracies or typographical errors. Changes are regularly added to the information whereby these changes will be incorporated in new editions of the publication. Ocean Dive Europe ApS and www.DykkerUdstyr.dk may make improvements and/or changes to the product(s) and/or program(s) described in this publication at any time.
TERMS AND CONDITIONS
By using this site, you agree to be bound by these Terms of Use. If you do not agree to these terms of use, do not use this site. You must read the terms and conditions below before using this site.
LINKS ON THE HOMEPAGE
The materials and websites accessible from this website are not maintained by us and we are not responsible for their content. Any reference to a linked website or a specific third party product or service by name neither constitutes nor implies its endorsement by Ocean Dive Europe ApS and you bear all risk with respect to its use.
RESPONSIBILITY
Under no circumstances shall Ocean Dive Europe ApS, or our associated companies, employees, agents or suppliers, be liable for any damages, including without limitation direct, indirect, incidental, special, punitive, consequential damages, other damages (including without limitation lost profits, loss of revenue, or similar financial loss), whether in contract, tort or otherwise, arising out of the use or inability to use the materials available on this website or other linked site, even if we have been advised of the possibility thereof, or for any claims from third parties.
PERSONAL USE
You may agree to use this site for lawful purposes. You may download one copy of the information contained on this website onto a single computer for personal, non-commercial use. You may not copy, use, modify, transmit, distribute, transfer or in any way exploit any copyrighted or protected material available on this site unless expressly permitted by the respective owner(s). Use of software obtained from the Site is subject to the terms of the applicable license agreement that accompanies or is provided with the software. All trademarks, service marks and trade names on this site are trademarks of their respective owner(s) and any unauthorized use is strictly prohibited.
INDEMNIFICATION
You agree to defend and hold harmless Ocean Dive Europe ApS and its partners from and against all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your use of this site.
GEOGRAPHICAL COVERAGE
This website provides the listing of a wide range of Ocean Dive Europe ApS products and therefore may contain references or cross-references to particular products and services that are not readily available in a particular country. Such a reference does not mean that Ocean Dive Europe ApS intends to market such products or services in a particular country. All cases arising from a search of this data must be related to solutions using only products and services advertised by Ocean Dive Europe ApS in a specific country. In particular, Ocean Dive Europe ApS makes no claims about the accuracy of product information on this website with respect to any country outside of Europe.
CHOICE OF LAW AND JURISDICTION
The terms and use of this website are governed in accordance with the laws of Denmark and shall be subject to the non-exclusive jurisdiction of the Danish courts. Ocean Dive Europe ApS reserves the right to add, delete, change these terms and conditions at any time without prior notice.
COPYRIGHT, TRADEMARKS AND REGISTERED TRADEMARKS AND SERVICE TRADEMARKS
These are protected worldwide by copyright laws and treaty provisions. No. logo, graphics, text, sound or image from this website may NOT be copied, re-produced, modified, published, sent, transmitted or distributed in any way without Ocean Dive Europe ApS's express prior written permission, except as expressly provided in this document . Ocean Dive Europe ApS does not grant any express or implied right to you under any patents, copyrights, trademarks, service marks or trade secrets.
Ocean Dive Club MEMBERSHIP TERMS
TERMS AND CONDITIONS
The following terms and conditions apply to memberships with Ocean Dive Club 1/4 2019. Agreements entered into are entered into between you and Ocean Dive Club, Søndre Fasanvej 47 2000, Frederiksberg, CVR no. 41517719.
All prices, fees and the like referred to in these membership conditions will always be available on our club page
CREATION OF MEMBERSHIP
You can join the Ocean Dive Club on our website. You can use the membership as soon as we have registered your registration. To create the membership, you must provide your name, address, e-mail, Danish telephone number, reg. no., account/card number and CPR number. If your contact or bank/card details subsequently change, this must be notified to Ocean Dive Club immediately. It is the member's responsibility that Ocean Dive Club has the member's correct contact information at all times.
To become a member of the Ocean Dive Club, you must be 10 years old. If you are under 18 years of age or have no legal authority, you can only obtain membership if an adult/guardian signs the membership at your own expense on your behalf. The adult/guardian is liable for any claim that we may have against you in relation to your membership.
OCEAN DIVE CLUBS OFFER OF IT SERVICES
If misuse is detected, you will receive an e-mail stating that misuse of your membership card has been detected and that you will be charged a fee as a result of the misuse. If abuse is repeated, you will be expelled according to section 8.2.
Ocean Dive Club is not responsible for crashes or technical problems, including, but not limited to, crashes during scanning, technical errors in Ocean Dive Club's IT systems or your own smartphone.
VALUABLES
Ocean Dive Club recommends that all items of value are kept securely during diving and other events. We bear no responsibility for loss due to theft or other property damage that occurs in connection with some of our tours, courses and events.
HEALTH AND PERSONAL INJURY
All diving is done at your own risk. You are responsible for being in a state of health that allows participation in activities at Ocean Dive Club.
You must always be able to complete SDI's health declaration without a yes, and have a valid medical certificate from a diving doctor if you need it.
Ocean Dive Club is not responsible for any personal injuries resulting from accidents or the actions or defective actions of other visitors.
The general compensation rules of Danish law apply in this area.
USE OF OCEAN DIVE CLUB TO OFFER PERSONAL COURSE ACTIVITY, ETC.
You may not engage in private business in connection with your membership, such as education or training guidance, personal training or other independent business without Ocean Dive Club's prior written permission.
VIDEO & PHOTO RECORDINGS
It is not permitted to use Ocean Dive Club's premises for recording videos and/or pictures for marketing purposes without a prior written agreement with Ocean Dive Club.
It is also not permitted to take pictures/record videos in connection with Ocean Dive Club's activities or to record or photograph other members during their stay in Ocean Dive Club's premises or in connection with our events without their prior permission.
MEMBERSHIP
Membership gives access to participate in activities and events at Ocean Dive Club.
Your membership is personal and may not be used by anyone other than you. The membership gives you access to use the equipment found in the Ocean Dive Club.
Your membership is ongoing and continues until it is terminated/cancelled in accordance with section 8.
It is possible to suspend/pause your membership per current month for up to 179 days for a fee of NOK 99, without then having to pay a registration fee of NOK 199
The requested period must be notified to Ocean Dive Club in writing and cannot be extended, as the start-up period is automatically started.
PAYMENT
PAYMENT FOR MEMBERSHIP
Membership of the Ocean Dive Club requires you to be registered for Betalingsservice/Nets or Quickpay card payment.
The first payment must always be paid immediately. Thereafter, the payment will be withdrawn monthly via Betalingsservice/Nets or Quickpay. You will receive a confirmation per e-mail when we have registered the creation. When paying via Betalingsservice/Nets, you will be charged an administration fee according to current rates for the monthly payments, which can be seen on our club page. If you use card payment via quickpay, there is no fee. A copy of the monthly invoice will be sent per e-mail.
It is your responsibility to ensure that the agreement is correctly registered with Betalingsservice/Nets or Quickpay. If the agreement is not created correctly, Ocean Dive Club can charge the invoice fee applicable at any time, cf. our club page. If you get a new card number, you must contact our member service who will correct it, or correct this yourself by logging into your member profile.
NON-PAYMENT
If you do not pay an amount owed on time, we issue a reminder letter either per e-mail or SMS and charge a reminder fee according to applicable rates in accordance with the Interest Act. Your membership will be suspended until we have received the full amount due.
Ocean Dive Club reserves the right to collect the amount owed via a lawyer or debt collection company, as well as to report poor payers to Experian's RKI register (formerly Riber's Credit Information).
If you have not paid the amount due no later than 10 days after the specified due date, Ocean Dive Club may cancel the membership without further notice in accordance with section 8
RIGHT OF WITHDRAWAL
You have a 14-day right of cancellation when purchasing a membership, starting from the day you purchased the membership.
If you cancel the purchase of the membership after the expiry of the cancellation period but within 60 days from the date of purchase, Ocean Dive Club can demand payment for a maximum of 1 month's activity.
To make use of the right of cancellation, you must contact Ocean Dive Club member services within 14 days from the date of purchase of the membership.
PRICE CHANGES AND CHANGE OF MEMBERSHIP TERMS
As a member of Ocean Dive Club, you are always subject to the latest version of these membership conditions. You can find the latest version on our club page.
Ocean Dive Club informs about all price changes and other changes to the membership conditions per e-mail and by posting in the diving center and on the website no later than 1 month before the changes come into force. If you do not wish to continue the membership as a result of the changes, you can terminate the membership in accordance with the general terms of termination, cf. 8.1.
TERMINATION/REVOCATION
TERMINATION OF THE MEMBER
You can cancel your membership at any time with 1 month's notice before the end of a month. If, for example, you cancel your membership on 15 May, the membership will therefore end on 30 June.
You can cancel your membership via the Ocean Dive Club website. You can also cancel your membership by e-mail to melldisservice@urbangym.dk with information about your first and last name, membership number/birthday and a brief explanation of why you want to cancel.
If there is any doubt as to whether a membership has been terminated, it is your responsibility to prove that you have terminated the membership.
You may be expelled as a member of Ocean Dive Club without notice if you do not comply with the rules for safe diving in force at any time, our conditions of activity, and/or if you materially breach these membership conditions, including, but not limited to, failure to payments despite sending a reminder letter, grossly irresponsible behavior and disregard of rules for safe diving from SDI TDI.
OCEAN DIVE CLUB CANCELLATION
You may be expelled as a member of Ocean Dive Club without notice if you do not comply with the rules for safe diving in force at any time, our conditions of activity, and/or if you materially breach these membership conditions, including, but not limited to, failure to payments despite sending a reminder letter, grossly irresponsible behavior and disregard of rules for safe diving from SDI TDI.
PROCESSING OF PERSONAL DATA
Ocean Dive Club registers information about the people who have entered into a membership agreement with Ocean Dive Club. We only record the information that is necessary to manage your membership.
Ocean Dive Club registers the following types of information about you: Contact information and social security number. The information is not used for purposes other than fulfilling the membership agreement entered into between you and Ocean Dive Club. The information is stored for 36 months.
Questions, inquiries and complaints regarding Ocean Dive Club's processing of your personal data must be sent to Ocean Dive Club, Søndre Fasanvej 47, 2000 Frederiksberg or to medlisservice@urbangym.dk.
Complaints about Ocean Dive Club's processing of your personal data can also be made to the Data Protection Authority, Borgergade 28, 5., 1300 København K.
COMPLAINT ACCESS
If you want to complain about your purchase of membership, you must contact our member service at e-mail melldisservice@urbangym.dk. You also have the opportunity to complain about your purchase at Ocean Dive Club, by submitting a complaint to the Danish Competition and Consumer Authority's Center for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby, at www.forbrug.dk.
You can also choose to lodge your complaint on the EU's online complaints portal ("Online platform") at http://ec.europa.eu/consumers/odr/. The online platform contains information about your options for an out-of-court dispute settlement of your complaint. You can only use the Online Platform if you are a consumer resident in another EU country. If you submit your complaint to the EU's online complaint portal, you must enter our e-mail address memberservice@urbangym.dk.
CHOICE OF LAW & JURISDICTION
All purchases covered by these membership terms and conditions are subject to Danish law, but not the CISG (International Sales Law), unless otherwise stated in non-derogable rules.
Any disagreements that cannot be settled amicably will be settled by the Danish courts, unless otherwise stated in non-derogable rules.
CONTACT INFORMATION
If you have any questions about these membership conditions, you are welcome to contact us at melldisservice@urbangym.dk or at
Ocean Dive Club
Peter Bangsvej 18
2000 Frederiksberg
Denmark
+4538337778
ADDENDUM TO THIS AGREEMENT
Addendum to Ocean Dive Club's membership terms and conditions for membership with a binding period
§ 1 GENERALLY
These additional terms and conditions apply to memberships in Ocean Dive Club that have been established with a binding period. The additional terms and conditions apply from the time the membership is created until the end of the month in which the binding period ends and apply alongside Ocean Dive Club's general membership terms and conditions, although the additional terms and conditions take precedence. After the end of the binding period, only Ocean Dive Club's general terms and conditions of membership, including § 8 "Termination/Cancellation", apply.
§ 2 CHANGE OF MEMBERSHIP
You do not have the option to change your membership to another membership in Ocean Dive Club during the binding period. It is therefore not possible to switch to membership without commitment within the commitment period.
§ 3 TERMINATION
You cannot cancel your membership in Ocean Dive Club within the binding period. You can thus terminate your membership at the earliest at the end of the month in which the binding period expires. You can then terminate your membership in Ocean Dive Club with the applicable notice of termination in accordance with Ocean Dive Club's general membership conditions.
Ocean Dive Club reserves the right to terminate your membership with one month's notice to the end of a month.